Privacy Policy

SelectiveHQ (“we”, “us”, “our”) provides free and paid online tools to help students prepare for Victorian Selective Entry High School exams. This Privacy Policy explains how we handle your personal information and how we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using SelectiveHQ, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the service.

We collect the following categories of information:

• Account information. When you sign in with Google, we receive your name, email address, Google account identifier, and profile picture URL.
• Usage data. Pages visited, practice activity, progress, and similar analytics about how you use the platform.
• Payment information. If you purchase coins or a subscription, payments are processed by Stripe. We do not store your card details; we retain only a Stripe customer/transaction reference and a record of your purchase.
• Device and log data. IP address, browser type, and device information collected automatically through cookies and analytics.

SelectiveHQ is designed to support students preparing for selective entry exams, many of whom are children. We encourage a parent or guardian to create and manage the account and to supervise its use. If you are under 18, you should only use SelectiveHQ with the involvement and consent of a parent or guardian.

If you are a parent or guardian and believe we hold personal information about your child that you would like reviewed or deleted, please contact us using the details below and we will action your request.

• To create and manage your account and authenticate your sign-in.
• To provide, maintain, and improve the practice tools and content.
• To process purchases and manage coin balances and subscriptions.
• To send you transactional and service emails (for example, a welcome email or account notices) via our email provider.
• To understand usage and improve the platform through analytics.
• To comply with our legal obligations and protect against misuse.

We share limited information with trusted third parties only as needed to operate SelectiveHQ:

• Google — sign-in (OAuth) and Google Analytics.
• Stripe — payment processing.
• Resend — sending transactional and service emails.
• Hetzner — cloud hosting and object storage for application data and content.

Each provider handles your information under its own privacy policy. We do not sell your personal information.

Our database and stored content are hosted with Hetzner, and some of our service providers operate outside Australia (including in the European Union and the United States). This means your personal information may be stored or processed overseas. We take reasonable steps to ensure these providers protect your information consistent with the APPs.

We use cookies and similar technologies to keep you signed in and to measure how the platform is used (via Google Analytics). You can control cookies through your browser settings, though disabling them may affect functionality such as staying signed in.

We take reasonable technical and organisational measures to protect your information, including encrypted connections and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain personal information for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account and associated personal information at any time.

Under the Australian Privacy Principles, you may:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or out-of-date information.
• Request deletion of your account and personal information.
• Make a complaint about how we handle your information.

To exercise any of these rights, contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Last updated” date above. Continued use of SelectiveHQ after changes take effect constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your personal information, contact us at privacy@selectivehq.com.